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Can I upload my own design template?

Unfortunately, no. All Enterprise design templates must be approved and provided by head office.

More FAQ Archives

I have a promo code from Head Office. How do I get my discount?

If your head office has supplied you with a promo code to use for your direct mail campaign purchase, it will automatically be applied to your account and will be reflected in the purchase price at the time of checkout.

What do I do if I need help?

We offer support a few different ways.

  • Call us at 1-888-561-1764
  • Use the live chat available during our business hours
  • Send an email

You can also use the site resources to find demos or instructions on how to use the PostNow system including ordering, proofing and audience building.

Can I use any template I want?

Your parent/head organization controls what templates are available for you to choose from. We have worked with the marketing department to ensure that we know which parts can be edited and with what type of changes. Any template uploaded that does not meet the standards of the organization will be reviewed and need to be signed off on by the head marketing department of your organization.

How do I control the emails I’m getting?

If you receive too many emails from the system, it’s likely because of how many locations you have to manage. Each enrolled location and each order (POP Kits or Call to Oder items) will generate an email.

We recommend creating a filter/rule to send these emails to a folder automatically when you receive them. All email are sent from coop@postnow.ca.

Your email platform will determine the process you need to take. Here are the instructions to do it with Outlook and Gmail:

Create Rule in Outlook

Create Gmail Filter

I need help with my order. How can I reach your team?

To get help with your order from PostNow, you can contact their team via email at contact@postnow.ca or by calling 1-866-482-2412. Their office support hours are Monday to Friday from 7 AM to 5 PM MST. Alternatively, you can use their live chat feature to get a quicker response. For more details, visit their Contact Us page.

Can I bulk-order CTO items for locations?

Yes, you can order all your Call To Order items to a single location to distribute as you please. Or, place orders at several locations; it’s all up to you. This will save you shipping vs. sending to each location.

Simply place the CTO order for the location to which the items are to be shipped and CO-OP and it’s partner will take care of it for you.

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