Can I upload my own print ready design files?

Yes! If you already have a direct mail campaign design done, we will print it for you after you upload and complete your campaign order. Files should be packaged as print-ready PDFs or you can upload your AI, PSD, INDD, or other design format directly. Max file-size upload is 64MB.

If there are any issues with the print files, we will help you correct them or provide specific file specifications to you and your designer.

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Can I save or reuse audience lists for future campaigns?

Yes, you can save audience selections as templates for future use, streamlining recurring campaigns.

How do I select the audience for my campaign?

Utilize the Audience Manager to define demographics such as age, income, or interests.
Alternatively, use Postal Code Targeting to specify geographic areas.

What is the minimum number of pieces I can send with PostNow?

You can send as few as 150 pieces for any available direct mail campaign in PostNow.

I need help with my order. How can I reach your team?

To get help with your order from PostNow, you can contact their team via email at contact@postnow.ca or by calling 1-866-482-2412. Their office support hours are Monday to Friday from 7 AM to 5 PM MST. Alternatively, you can use their live chat feature to get a quicker response. For more details, visit their Contact Us page.

What is the induction date?

The induction date is the date that PostNow delivers your campaign to a Canada Post sorting facility. After we induct your campaign, the delivery time to your audience will depend on the Canada Post Smartmail Marketing delivery standards.

Please contact us for information on delivery standards for your specific mail type and location.

What are the steps to create a direct mail campaign using PostNow?

Sign Up or Log In: Create an account or access your existing account.
Select Campaign Type: Choose between Personalized Mail, Neighbourhood Mail, or Postal Code Targeting.
Design Your Mailer: Utilize free templates, upload your own design, or request custom artwork.
Define Target Audience: Use tools like the Audience Manager or Canada Post’s Precision Targeter.
Schedule and Launch: Set your delivery date, review all details, and proceed to checkout.