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Can I make edits to the design templates?

Yes! You can make design edits to your template. Your marketing team has provided us with approved editable fields within the design templates and those areas can be customized for your campaign.

More FAQ Archives

My Assoc. ID & Name are missing from my account. What do I do?

If you already had an account on PostNow (from the Husky/Co-op switchover) you may not have had the association and ID added to your account. Please contact us and provide the appropriate information for us to update your account

Live chat or a phone call is the fastest way to update this. You can use the contact form to send us the info outside of office hours.

Do I have to order a minimum amount of campaigns a year?

Nope! Our solution is contract-free and you can order as many or as little campaigns you’d like a year. But remember, more campaigns you send to your target audience = better response rates. FREQUENCY MATTERS!

How do I share access to my Co-op Association account on PostNow

Hmm, looks like this content is not available to you.

How do I know what my postage rate is?

We’ll verify your postage rate and automatically add it to your account during our account set-up. The postage rate based on your contract ID with Canada Post.

Can I use any template I want?

Your parent/head organization controls what templates are available for you to choose from. We have worked with the marketing department to ensure that we know which parts can be edited and with what type of changes. Any template uploaded that does not meet the standards of the organization will be reviewed and need to be signed off on by the head marketing department of your organization.

Can I bulk-order CTO items for locations?

Yes, you can order all your Call To Order items to a single location to distribute as you please. Or, place orders at several locations; it’s all up to you. This will save you shipping vs. sending to each location.

Simply place the CTO order for the location to which the items are to be shipped and CO-OP and it’s partner will take care of it for you.

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