Can I upload my own print ready design files?

Yes! If you already have a direct mail campaign design done, we will print it for you after you upload and complete your campaign order. Files should be packaged as print-ready PDFs or you can upload your AI, PSD, INDD, or other design format directly. Max file-size upload is 64MB.

If there are any issues with the print files, we will help you correct them or provide specific file specifications to you and your designer.

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How do I get help from a real person?

We get it! Online ordering might not be your thing. We’re always available to help during the business day.

Contact us via phone: 1 (866) 482-2412
Use the website live chat tool
Send us an email at info@postnow.ca
Send a contact form from the contact page.

We do our best to respond to all business support issues within 1-business day. Usually, we’re even quicker.

How do I choose the right type of mail for my campaign?

Personalized Mail: Targets specific individuals with customized messages.
Neighbourhood Mail: Reaches all households within a specific area or postal route.
Postal Code Targeting: Allows precise targeting based on demographic or geographic data.
For more information, visit PostNow’s Audience Manager.

What is the typical turnaround time for campaigns to be printed and delivered?

Turnaround times vary but generally range from 7-14 business days from order confirmation to delivery.

What information do I need to have ready before starting my campaign?

Campaign objectives and goals.
Budget considerations.
Design assets or ideas.
Target audience details.
Preferred delivery dates.

What are the design specifications if I want to upload my own artwork?

Ensure your design meets size and format requirements, including high-resolution PDFs with a 0.125″ bleed and CMYK color mode.
Refer to Artwork Specifications for detailed guidelines.

How long does it take my campaign to be delivered?

From order to delivery can be as quick as eight business days for a Neighbourhood Mail campaign.

Once your campaign is inducted to a Canada Post facility, you can expect your campaign to be delivered based on the current Smartmail Marketing delivery standards. This information is found on pages 3-5 here – Canada Post Smartmail Marketing Delivery Standards.

Due to the complexity of determining when your campaign can reach homes, please feel free to contact our team for more details on your particular campaign.