Can I upload my own print ready design files?

• Accepted formats include high-resolution PDF, JPEG, and PNG files.
• Ensure files meet resolution and bleed specifications as outlined in Artwork Specifications.

• Sign Up or Log In: Create an account or access your existing account.
• Select Campaign Type: Choose between Personalized Mail, Neighbourhood Mail, or Postal Code Targeting.
• Design Your Mailer: Utilize free templates, upload your own design, or request custom artwork.
• Define Target Audience: Use tools like the Audience Manager or Canada Post’s Precision Targeter.
• Schedule and Launch: Set your delivery date, review all details, and proceed to checkout.

You can use our Neighbour Mail Audience Builder to target select neighbourhoods. Here’s a short 2-minute demo on how to target a neighbourhood, including adding demographic filters.

Note you only need to outline the area you want to target. We will use the Precision Targeter tool to find your campaign’s matching neighbourhoods and households.

We simplified direct mail campaign ordering by putting together a “campaign in a box” solution that saves you time and cost on direct mail campaigns under 100,000 pieces.

1. Build your direct mail campaign
2. Pay for your campaign (print, data & postage fees all included)
3. Request design changes
4. Approve your campaign design & data/audience target
5. Sit back and relax

From order to delivery can be as quick as eight business days for a Neighbourhood Mail campaign. 

Once your campaign is inducted to a Canada Post facility, you can expect your campaign to be delivered based on the current Smartmail Marketing delivery standards. This information is found on pages 3-5 here – Canada Post Smartmail Marketing Delivery Standards.

Due to the complexity of determining when your campaign can reach homes, please feel free to contact our team for more details on your particular campaign.

NCOA stands for National Change of Address and is a special database that has the most up-to-date address info for people across Canada. We use this to check audience lists provided to us to ensure that addresses are correct and that people still live in the locations you are providing. This also removes people that may be deceased or moved out of your trade area.

We use this to remove bad names & addresses or to correct poorly formatted addresses to ensure delivery.