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Can I upload my own print ready design files?

Yes! If you already have a direct mail campaign design done, we will print it for you after you upload and complete your campaign order. Files should be packaged as print-ready PDFs or you can upload your AI, PSD, INDD, or other design format directly. Max file-size upload is 64MB.

If there are any issues with the print files, we will help you correct them or provide specific file specifications to you and your designer.

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How do I get help from a real person?

We get it! Online ordering might not be your thing. We’re always available to help during the business day.

  • Contact us via phone: 1 (866) 482-2412
  • Use the website live chat tool
  • Send us an email at info@postnow.ca
  • Send a contact form from the contact page.

We do our best to respond to all business support issues within 1-business day. Usually, we’re even quicker.

What factors affect the total price of a campaign?

  • Mail type (Personalized, Neighbourhood, etc.).
  • Print and design costs.
  • Volume of mail pieces.
  • Delivery location and targeting complexity.
  • Refer to Direct Mail Costs for more information.

How do I choose a delivery date for my campaign?

  • In the scheduling step of the campaign builder, select an available delivery date. Ensure you account for processing time.

What information do I need to have ready before starting my campaign?

  • Campaign objectives and goals.
  • Budget considerations.
  • Design assets or ideas.
  • Target audience details.
  • Preferred delivery dates.

What is the NCOA database?

NCOA stands for National Change of Address and is a special database that has the most up-to-date address info for people across Canada. We use this to check audience lists provided to us to ensure that addresses are correct and that people still live in the locations you are providing. This also removes people that may be deceased or moved out of your trade area.

We use this to remove bad names & addresses or to correct poorly formatted addresses to ensure delivery.

Can I request a custom design, and how long does it take?

Yes, PostNow offers in-house graphic design services. Turnaround time typically ranges from 2-5 business days, depending on complexity.

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