How do I get help from a real person?

• Turnaround times vary but generally range from 7-14 business days from order confirmation to delivery.

• Mail type (Personalized, Neighbourhood, etc.).
• Print and design costs.
• Volume of mail pieces.
• Delivery location and targeting complexity.
• Refer to Direct Mail Costs for more information.

From order to delivery can be as quick as eight business days for a Neighbourhood Mail campaign. 

Once your campaign is inducted to a Canada Post facility, you can expect your campaign to be delivered based on the current Smartmail Marketing delivery standards. This information is found on pages 3-5 here – Canada Post Smartmail Marketing Delivery Standards.

Due to the complexity of determining when your campaign can reach homes, please feel free to contact our team for more details on your particular campaign.

• Ensure your design meets size and format requirements, including high-resolution PDFs with a 0.125″ bleed and CMYK color mode.
• Refer to Artwork Specifications for detailed guidelines.

• Personalized Mail: Targets specific individuals with customized messages.
• Neighbourhood Mail: Reaches all households within a specific area or postal route.
• Postal Code Targeting: Allows precise targeting based on demographic or geographic data.
• For more information, visit PostNow’s Audience Manager.

• Neighbourhood Mail: Reaches all households in a postal route or area.
• Postal Code Targeting: Allows for more precise targeting based on demographics within specific postal codes.