How do I get help from a real person?

Access the Direct Mail Design Library to select and customize templates.

Yes, PostNow offers in-house graphic design services. Turnaround time typically ranges from 2-5 business days, depending on complexity.

• Learn more about Personalized Mail Guidelines.

• Yes, you can set up multiple delivery dates during the scheduling phase for staggered campaigns.

PostNow does not accept pre-printed mail pieces* for mailing services. However, there are companies that specialize in handling pre-printed items, such as One To One Mailing in Edmonton or other direct mail houses across Canada. Visit One To One Mailing for more information.

If you’ve already printed your mailers, the fees for preparing and mailing them will depend on the direct mail company you choose to work with. These costs can vary based on factors like the type of material and project scope. For a list of options, check out the Canada Post Partner Directory.

For DIY enthusiasts, Canada Post’s online tools, such as Precision Targeter, can help you plan and execute a direct mail campaign. These tools allow you to target specific neighborhoods, demographics, and more.

*When it comes to special items like calendars, magnets, or other unique materials, PostNow evaluates these projects on a case-by-case basis. Contact us to discuss the specifics of your project.

• Sign Up or Log In: Create an account or access your existing account.
• Select Campaign Type: Choose between Personalized Mail, Neighbourhood Mail, or Postal Code Targeting.
• Design Your Mailer: Utilize free templates, upload your own design, or request custom artwork.
• Define Target Audience: Use tools like the Audience Manager or Canada Post’s Precision Targeter.
• Schedule and Launch: Set your delivery date, review all details, and proceed to checkout.

• Yes, you can save audience selections as templates for future use, streamlining recurring campaigns.