I need help with my order. How can I reach your team?

To get help with your order from PostNow, you can contact their team via email at contact@postnow.ca or by calling 1-866-482-2412. Their office support hours are Monday to Friday from 7 AM to 5 PM MST. Alternatively, you can use their live chat feature to get a quicker response. For more details, visit their Contact Us page.

More FAQ Archives

How do I use Canada Post’s Precision Targeter with PostNow?

Precision Targeter is integrated with PostNow. Input your desired audience criteria, and the tool will suggest optimal routes or postal codes.
More details are available on Canada Post’s Precision Targeter.

Can I request a custom design, and how long does it take?

Yes, PostNow offers in-house graphic design services. Turnaround time typically ranges from 2-5 business days, depending on complexity.

Learn more about Personalized Mail Guidelines.

What is the difference between Neighbourhood Mail and Postal Code Targeting?

Neighbourhood Mail: Reaches all households in a postal route or area.
Postal Code Targeting: Allows for more precise targeting based on demographics within specific postal codes.

How do I pay for my campaign?

We pre-authorize your credit card for the campaign total in order to confirm your campaign. Your payment is then processed before your campaign goes to print, but not before your design, data & quantity are finalized.

How do I select the audience for my campaign?

Utilize the Audience Manager to define demographics such as age, income, or interests.
Alternatively, use Postal Code Targeting to specify geographic areas.

Can I save or reuse audience lists for future campaigns?

Yes, you can save audience selections as templates for future use, streamlining recurring campaigns.